Dental Teamology_™

Time-Out Team Retreat: Focus, Strategize & Re-Energize Your Team!

Instructor: Alexa Chilcutt, PhD, Communication Expert
Alexa is an expert in organizational impression management, leadership, team dynamics and conflict management.

Course Outline

• Dental Teams are guided through developing Practice Mission, Motto and Vision Statements.
• Strategic marketing plans that will guide team behavior and productivity are created.
• Communication behaviors are reviewed, with discussion of effective active listening techniques to achieve understanding with both team members and patients.
• Effective conflict management techniques are presented to facilitate best outcomes for all parties.
• Impression Management Tactics that help to create and maintain the most advantageous practice image and directly impact marketing and business growth is explained. Teams are guided in self-analysis of current practice image and brand.
• A Team Agreement is created in order to explicitly state the intended work environment/culture. Self-reflective and group interactive exercises reinforce learning and provide the team with take-home application.

Course Objectives

Participants will be able to recognize:

• organizational goals and strategies;
• the functions of effective leadership and team communication;
• communication barriers including socio-economic level, education level, and issues surrounding cultural diversity; and
• the meaning and importance of verbal and nonverbal communication.

Participants will be able to apply:

• strategic goal-oriented team behavior;
• active listening techniques (paraphrasing, mirroring, and priming);
• appropriate group leadership responsibilities and responses; and
• effective constructive feedback methods and conflict management tactics.

Who should attend:

• Dentists & Team Members
• Owner/Associate Teams
• Office Managers & Supervisors

Together, you will…

• Identify Core Values
• Create a Strategy for Growth

To Register: Call 865.333.4848‬

Team Training: 7 Steps to "Yes" - Digital Case Presentation & Patient Communication

Instructors:

Debbie Druey, MBA, President of Symphony Dental is a former dental assistant and dental office manager with extensive training in sales and communication. Her focus is in building best practices in strategic marketing, team case presentation and patient communication into the daily office routine, with each team member playing an important role in practice success.

Course Outline

• Communication skills using active listening techniques are applied and demonstrated in role play exercises.
• Best Practices for Telephone Skills, Case Presentation and Financial Arrangements communication techniques are discussed.
• Basic Digital Photography skills, using a basic 5+1 series are reviewed.
• Dental teams are given "mock" cases to role play through each step of patient interaction using communication skills learned in class.

Course Objectives

Participants will be able to recognize:

• dental patient concerns and possible objections to proposed treatment;
• the importance of the comprehensive transfer of patient information, health and appearance goals, and desired financial arrangements between team members in effective patient communication practices.

Participants will be able to apply:

• basic communication skills to address patient concerns and objections to treatment;
• a fundamental understanding of the use of visual aids, including digital photos, digital radiographs and educational videos in patient communication.

Who should attend:

The Symphony Dental Teamology workshop series is a training process in which dentists and dental team members work together to develop their own unique practice image and refine their patient and team communication processes. We strongly recommend that the entire Dental Team attend this session.

To Register: Call 865.333.4848‬

Marketing Your Practice: Begin with a Plan!

Instructor:

Debbie Druey, MBA, President of Symphony Dental is a former dental assistant and dental office manager with extensive training in sales and communication. Her focus is in building best practices in strategic marketing, team case presentation and patient communication into the daily office routine, with each team member playing an important role in practice success.

Course Outline

• SWOT Analysis – Examine the Strengths, Weaknesses, Opportunities and Threats of your practice marketing environment.
• Outline a strategic marketing plan to use strengths and opportunities to overcome marketing challenges.
• Learn more about social media and online marketing and how to capitalize on free web resources.
• Collaborate with Team Marketing Drivers to build a realistic marketing calendar that will get DONE.
• Introduction to Social Media Marketing for the Dental Practice; engage your social media audience to build patient referrals.

Course Objectives

Participants will be able to apply:

• Logical SWOT strategy - building tools that can be used again and again in practice marketing analysis.
• Common sense practice personality branding strategies to engage a social media audience.
• Theme-building and marketing activities that draw positive business attention and can be scheduled into daily routines.

Who should attend:

Drivers & Decision Makers in Your Practice Marketing Strategy

To Register: Call 865.333.4848‬